According to newly released emails. of HBGary through the work of Anonymous, HBGary, Palantir Technology, Berico Technology formed a team and submitted a report to win a contract of the law firm Hunton & Williams,whose client is Bank of America. The final report written in Nov.4, 2010 is here, titled "Corporate Information Reconnaissance Cell". What they assert in there is providing technological/traditional way of spying targeted entities, whatever that may be. To enumerate some of their 'tactics':
Threat intelligence
Social media exploitation
Influence operation
Intelligence, Surveillance, and Reconnaissance(ISR)
Custom software development
Among them, what would the last category, 'Custom software development' include? On page 9 of the document discussing explicit timeline of the planned phases, 'Develop customized bots and helpers' is listed as one of the major tactics. One can only guess about what kind of 'bots' that would explicitly be, but an article on Crowdleaks can give some hints on the kind of 'bots' or, 'custom software'. Following is an excerpt:
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